$35 Off Labor on Completed Repair (New Customers) Effective Date: April 14, 2026
AppliPro is a DBA of D&M Dreamworks LLC (“AppliPro,” “Company,” “we,” “our,” or “us”).
By accessing our website, scheduling service, approving an estimate, signing a work authorization, or using our services, you agree to these Terms of Service.
1. SERVICES
AppliPro provides residential appliance diagnostic, maintenance, repair, installation support, and related services throughout Tennessee and surrounding service areas.
All services are subject to technician availability, service area limitations, scheduling constraints, and parts availability.
AppliPro reserves the right to decline, suspend, or discontinue service at its sole discretion.
2. ESTIMATES AND REPAIR AUTHORIZATION
Diagnostic fees, service call fees, and repair pricing will be disclosed before or during service.
Repair estimates are based upon information available at the time of diagnosis.
Customer approval authorizes AppliPro to perform the specified work.
Additional defects, failures, or conditions may be discovered during diagnosis, disassembly, testing, or repair. Additional labor, parts, or repairs may require separate customer approval before work continues.
Estimates are valid for seven (7) days unless otherwise stated in writing.
3. PARTS AVAILABILITY
Repair completion depends on the availability of parts and components.
Parts may become discontinued, unavailable, delayed, backordered, restricted, or otherwise unobtainable after diagnosis or estimate approval.
AppliPro does not guarantee the availability of any specific part, component, or manufacturer support.
If required parts cannot be reasonably obtained through AppliPro’s approved suppliers, AppliPro may discontinue repair efforts and close the service order.
4. SPECIAL ORDER AND NON-RETURNABLE PARTS
Special-order, electronic, custom-order, discontinued, or non-returnable parts may require advance payment.
Once ordered from a supplier, such parts may be non-refundable unless otherwise required by law.
AppliPro is not responsible for supplier delays, manufacturer delays, shipping delays, backorders, discontinued parts, or parts shortages.
5. PAYMENT TERMS
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods may include:
• Credit cards
• Debit cards
• Cash
• Approved electronic payment methods
Returned checks, chargebacks, payment disputes, or unpaid balances may be subject to collection efforts, collection costs, attorney fees where permitted by law, court costs, and any other remedies available under Tennessee law.
6. CANCELLATIONS AND MISSED APPOINTMENTS
Customers should provide at least twenty-four (24) hours notice for cancellations or rescheduling.
Missed appointments, denied access, no-show appointments, or failure to provide access to the appliance may result in service fees.
AppliPro reserves the right to reschedule appointments due to weather, emergencies, technician availability, safety concerns, parts delays, or circumstances beyond its control.
7. WARRANTY
Unless otherwise stated in writing:
• Labor warranty is ninety (90) days.
• Manufacturer warranties apply to replacement parts where applicable.
• Warranty coverage is limited solely to the specific repair performed.
Warranty does not cover:
• Abuse or misuse
• Power surges
• Electrical supply issues
• Water damage
• Flooding
• Fire damage
• Rodent or pest damage
• Improper installation by others
• Normal wear and tear
• Pre-existing conditions
• Unrelated component failures
• Acts of God or natural disasters
8. NO GUARANTEE OF REPAIR OUTCOME
Some appliances may contain multiple failures, hidden defects, intermittent failures, age-related deterioration, discontinued components, or conditions that cannot be identified during initial diagnosis.
AppliPro does not guarantee that every appliance can be repaired.
AppliPro reserves the right to discontinue a repair if:
• Manufacturer support is unavailable
• Repair costs become unreasonable relative to appliance value
• Additional failures are discovered
• Continued repair is unlikely to produce a reliable outcome
In such situations, replacement of the appliance may be recommended.
9. AGING APPLIANCES
Appliances over ten (10) years old may contain age-related wear, hidden defects, deteriorated wiring, weakened components, discontinued parts, and multiple unrelated failures.
Customer acknowledges that additional failures may become apparent during diagnosis, testing, disassembly, reassembly, or repair.
AppliPro shall not be responsible for additional failures, component breakdowns, or age-related defects discovered during or after service on aging appliances.
10. CUSTOMER RESPONSIBILITIES
Customers agree to:
• Provide safe and unobstructed access to appliances
• Maintain functioning utility connections
• Disclose known issues
• Secure pets and hazardous conditions
• Provide accurate contact information
AppliPro may refuse or discontinue service if working conditions are unsafe.
11. PHOTOGRAPHS AND DOCUMENTATION
AppliPro may take photographs, measurements, notes, recordings, and documentation related to diagnostic findings, repair conditions, warranty claims, insurance claims, supplier claims, quality control, training, legal compliance, and business records.
No personally identifying customer information will be intentionally published without consent.
12. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
AppliPro shall not be liable for:
• Indirect damages
• Consequential damages
• Incidental damages
• Special damages
• Loss of use
• Loss of profits
• Business interruption
• Loss of income
• Property damage not directly caused by AppliPro
• Secondary appliance failures
• Product spoilage
• Food spoilage
• Medication loss
• Loss of temperature-sensitive items
AppliPro’s total liability arising from any service shall not exceed the amount actually paid to AppliPro for the specific service giving rise to the claim.
13. WEBSITE USE
Users agree not to:
• Use the website for unlawful purposes
• Attempt unauthorized access to systems
• Submit false service requests
• Interfere with website operation
14. DISPUTE RESOLUTION
Before initiating any lawsuit, claim, or legal proceeding, customer agrees to provide written notice of the dispute and allow AppliPro thirty (30) days to attempt good-faith resolution.
15. GOVERNING LAW AND VENUE
These Terms of Service shall be governed by the laws of the State of Tennessee.
Any dispute arising from these Terms or services provided by AppliPro shall be subject to the exclusive jurisdiction of the state or federal courts located in Davidson County, Tennessee.
16. CHANGES TO THESE TERMS
AppliPro may modify these Terms of Service at any time.
Updated versions will be posted with a revised Effective Date.
Continued use of our website or services constitutes acceptance of any revised Terms.
17. CONTACT INFORMATION
AppliPro
D&M Dreamworks LLC, DBA AppliPro
Nashville, Tennessee, United States
Phone: 615-933-2223
Email: info@applipro.us
